Terms

Tour Booking Terms and Conditions

You and your traveling Companions are deemed to have read, understood and accepted the following terms and conditions. China Express Travel (S) Pte Ltd shall be referred to as “the Company” in the following.

1. Reservation, Deposit & Full Payment

1.1 A deposit is required upon reservation. If your minimum deposit is less than the required amount, kindly top up the difference within the next two days.

Tour TypeDeposit Required per person
All Group Tour PackagesSGD $500
Special Group Departures & Packages with Domestic FlightSGD $1000 or more
Free & Easy Packages50% - 80% of total tour fare
Tour Organized by third parties (e.g. luxury cruise, overseas land operator, airline etc.)Amount per Terms & Conditions stipulated by principal suppliers

1.2 Payment of deposit does not constitute confirmation of the tour. All group tours are subjected to a minimum group size (as determined by the Company) in order for the confirmation to be effected and for the departure to be finalized.

1.3 Full payment is required no later than fourteen days prior to departure or airline ticketing deadline whichever is earlier. In case of tours in peak season, full payment must be made one month before the departure or airline ticketing deadline whichever is earlier. If payment is not received by the stipulated deadline, the Company reserves the right to forfeit the deposit and cancel the reservation. In such event, the cancellation fee as stated below is payable by the Customer.

1.3 The Company reserved the rights to issue airline tickets without prior notice to the customer, once the group size has been formed to depart. It is Customer’s sole responsibility to ensure the names given at time of booking is correct to the passport.

2. Cancellation by the Customer

2.1 Cancellation of booking must be made in writing or in person to avoid any misunderstanding.

2.2 The following cancellation charges applied once any group tour package booking is made:

No. of days between departure and receipt of cancellation noticeCancellation fee per person
All tours except those in peakTours in peak season
35 working days or more50% of deposit or $250 whichever is higherFull deposit or $500 whichever is higher
15-34 working daysFull deposit or $500 whichever is higher50% of tour fare or $500 whichever is higher
14 working days and lessFull tour fareFull tour fare

2.3 For tour products or individual components supplied by third parties, e.g. air ticket, hotel bookings, Cruises etc, cancellation fees under the terms and conditions of the respective third parties shall apply as a minimum handling charge of $30 per service per person.

3. Cancellation by the Company

3.1 The Company acts as an agent for service suppliers. After deposit or full payment has been made, all arrangements are still subject to final confirmation by service suppliers. If due to some unforeseen circumstances the arrangement cannot be finalized and the reservation has to be cancelled, the Company will endeavor to notify the Customer at last one week before departure. At times due to low subscription for a group tour, the Company may choose to cancel the entire tour fourteen days prior to departure.

3.2 The Company may recommend alternative tours either to the same destination or other tours, based on the tour fare of that cancellation period. Should the customer decide not to accept the alternatives, a full refund on the amount paid by the customer will be made accordingly by the Company without further obligation.

3.3 The Customer shall receive the refund six to eight weeks upon the Company notifying the Customer of the cancellation.

3.4 The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation.

4. Refund Policy

4.1 No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but no utilized by the Customer, either in part or full, or when the Customer amends, cancels or otherwise changes any arrangements after commencement of the tour.

4.2 All refund will be made within six to eight weeks in a form of cheque. For credit card payment, refund will be made through Credit Card Company.

4.3 Air tickets with refund value will only be refunded to customers six to eight weeks after the respective airlines have refunded to the Company. The standard processing period for air tickets refund varies from four to six months (subject to individual airlines)

4.4 During peak period, the refund process may be longer due to increase in transactions.

4.5 All group tour air tickets do not have refund value after issuing.

5. Amendment to Bookings (requested by passengers)

5.1 For any changes in departure date or tour type, cancellation charges apply as listed under section on “Cancellation by the Customer”.

5.2 For every request made regardless of whether any previous amendments was confirmed by airlines, hotel or otherwise, there will be a minimum fee of $100 per person per amendment. This does not include any other charges imposed by the airlines, ground operator or hotel.

5.3 Any change made by the Customer or the existing booking must be in writing or in person at least fourteen days before the tour, after which strictly NO amendments allowed, or cancellation charge applies.

6. Amendment to Tour Itinerary by Company

The Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances, especially during peak periods or in the event of other circumstances beyond our control.

7. Extension of Stay / Deviation

7.1 Extension of stay may be permitted at the end of the tour, subject to the restriction of the air ticket, seat availability and hotel confirmation prior to the commencement of the tour. All requests must be made before issuance of air tickets. If the extension of stay / deviation is unable to be confirmed three weeks prior to the group’s departure date, the passenger is deemed to stick to the original tour schedule. In the event that the original schedule had been changed by the Company, any extra cost will be borne by the Customer.

7.2 Extension of stay / deviation will be at passenger’s own expenses and transfer to the airport will not be provided.

7.3 It is the Customer’s responsibility to hold firm confirmation of their return flight and to re-confirm their flight 72 hours prior to their return date.

7.4 The air ticket issued is a special ticket restricted to specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable & non-reroutable. Any alteration in routing or dates by the Customer is solely at his/her own risk. The Company and its associated agents will not be held responsible for any inconvenience caused and extra expenses incurred. No refunds will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.

8. Travel Documents, Travel Insurance & Travel Vouchers

8.1 Passport and other Travel Documents

It is Customer’s sole responsibility to ensure that he / she had a valid passport with minimum 6 months validity from the date of scheduled return to Singapore, as well as the necessary visas, vaccinations, health certificates and all necessary travel documents as required by various government authorities of the destinations of travel.

8.2 Visa

8.2.1 The Customer may seek advice from the Company in visa application; however it is Customer’s own responsibility to obtain a valid visa.

8.2.2 If for any reason, application for visa or exit permit is rejected, full refund less $100 administrative fee (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is submitted to the Company at least 35 days prior to departure. If less than 35 days’ notice is given, relevant cancellation fee as stated under section “Cancellation by the Customer” will be applied.

8.2.3 In consideration for the interests of other passengers in the same group, the Company strongly discourage ALL passengers from applying Visa upon Arrival at destiny country. The Company takes no responsibility being unable to wait for the passengers who apply Visa upon Arrival at the Custom.

8.2.4 The Company will not able be responsible for any expenses, reimbursement or refund of the tour fare if the Customer is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm or damage to person or property.

8.3 Travel Insurance

8.3.1 Arrangement of travel insurance coverage is strongly recommended with respect to unforeseen circumstances such as trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be constructed as a carrier under a contract for safe carriage of the Customer or his / her baggage and other personal belongings.

8.3.2 The Company shall not be responsible for any loss or damage in relation to trip cancellation, loss of personal baggage, accidents, injuries and illness.

8.3.3 The Company will be pleased to assist in the enquiries of any travel insurance and related matters.

8.4 Travel Vouchers

The company issues travel vouchers from time to time as part of its promotional activities. The terms and conditions for the redemption of travel vouchers are clearly spell out in the appropriate documents and shall be binding on the Customer.

9. General Matters Relating to Tours

9.1 Accommodation

Accommodation is as specified in the tour brochure / itinerary / tour booking form. In the event the specified accommodation is not available, every effort will be made to scout for alternative in another accommodation of similar standard. Accommodation for adults is based on twin-share, double or triple-share bedrooms. Please note that the third bed usually will be a “roll-away” bed. Single room occupancy is at additional cost.

9.2 Baggage

The Customer is allowed check-in baggage not exceeding 20 kilograms. Only one piece of hand luggage not exceeding 7 kilograms is allowed on board the aircraft. Excess baggage must be paid directly by the Customer.

9.3 Meals

Meals, including meals on board flights, are as indicated in the tour brochure / itinerary / tour booking form. If meals on board are not served due to whatever reasons, there shall be no refund or replacement.

9.4 Seats Rotation

For the convenience of all members of the group, passengers may be requested to rotate their seating arrangement and so on, please inform the Company upon booking. However, such requests are strictly subject to confirmation and availability by the airlines/hotels.

9.5 Special Request

If there are any requests regarding special meals, dietary requirements, adjoining rooms, flight seating arrangements and so on, please inform the Company upon booking. However, such requests are strictly subject to confirmation and availability by the airlines/hotels.

10. Pricing Policies

10.1 Tour Fare Includes

Return economy class group tour air ticket, local transport, accommodation, admission fees, meals and sightseeing programme as stipulated in the tour brochure / itinerary / tour booking form.

10.2 Tour Fare Excludes

Airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees as specified by the airline and airport authorities; local transfer not stated in the itinerary (e.g. free & easy, deviation), laundry, excess baggage charges, beverages, room services, gratuities to drivers and tour managers / local guides and tips to hotel porters (if any); and personal expenses. Please refer to the Company for visa fees, gratuities to drivers and tour managers / local guides and tips to hotel porters.

10.3 Child Fare

Child fare is applicable to children below 12 years old on the scheduled date of departure from Singapore. The child fare is based on a twin-sharing accommodation with two adults and no additional bed will be provided. A surcharge will be imposed where an extra bed is required for the child or where the child occupies a room with only one adult.

10.4 Mode of Payment

Payment may be made in cash, by NETS, cheques or credit cards. Cheques will only be accepted if presented to the Company at least seven working days before scheduled tour departure. Credit card payment may incur additional surcharge for special promotion packages, you may refer to our staff for confirmation.

11. Responsibility

11.1 The Company acts as agent for the carriers, transportation companies, hotels, and other principals of the tour packages. The Company accepts no responsibility for any injures, losses, damages, accidents, delays, theft, quarantine, customs regulations, strikes, weather hazards, political unrest, changes in itineraries, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, posses-sion of unlawful items or irregularities that may be caused to person or property. Any losses and/or expenses incurred are the responsibility of the passenger. All proper travel documentation is the sole reasonability of the Customer.

11.2 The failure of the Customer to follow reasonable instructions including but not limited to check-in and check-out places or times or other cause and the losses and/or expenses resulting therefore shall be borne by the Customer.

11.3 The Company reserves the right to:

11.3.1 Alter tour itineraries, travel arrangements, accommodation due to unforeseen changes.

11.3.2 Cancel any reservations prior to departure for reasons including but not limited to the insufficient number of participants. The Company will recommend alternative tours, preferably to the same destination or to other destination. Should the Customer decided not to accept the alternatives, the deposit or tour fare to be refunded without further obligation on the part of the Company, upon Customer’s surrender to the Company of all documents issued by the Company for the purpose of the tour package.

11.3.3 Require any individual to withdraw from the tour if it deemed that his/her behavior is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.

11.3.4 To specify the language in which the tour guide will conduct commentary in.

11.4 No tour guides, tour managers, tour leaders or other employees or agents of the Company are authorized to commit the Company to any liability and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company.

11.5 The Company reserve the right to take photographs and films of the passenger while on tour with the Company, to be used for brochures advertising or publicity material without obtaining any further consent from the passenger.

11.6 All tour fares for the respective tour packages are correct at the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour dares.

12. Complaint & Claim

Any complaint / claim have to be made in writing within 7 days from the date of return. No responsibility is accepted in respect of any complaints / claims, which are made after 7 days of return.

13. Miscellaneous

The Company reserves the right to change, amend, insert or delete any Tour Booking Terms and Conditions containing in this documents, as the case may be, without prior notice. The Tour Booking Terms and Conditions complement those terms and conditions contained in the relevant documents provided by third part service providers such as airline or cruise tickets, hotel check-ins etc.